SHIPPING & RETURNS
Delivery method
we currently use Royal Mail as our delivery partner track your package on their website.
Delivery
Once you have placed an order, if we are unable to ship any part of it, we may at our sole discretion, either send you part of the order that is in stock or remove item(s) from the order.
It is your obligation to enter the correct delivery address at the time of ordering. If you enter the wrong address, we are not obliged to resend the order to the correct address at our expense. The delivery address cannot be changed once the order has been shipped. All deliveries are estimated dates only and not guaranteed unless otherwise stated. We use various delivery methods and delivery times may vary. Orders placed before 2pm are sent the same day on the service you choose. We offer tracked and/or signed for and international. A full list of Royal Mail services is available on their website.
We reserve the right to charge extra fees to deliveries falling outside the standard royal mail prices.
International shipping - we are not liable for any custom issues or fees please check your state laws for information. Should your parcel return to us, we offer to resend your parcel once postage has been repaid by customer.
International returns are subject to handling fees please contact for more info.
Please note our delivery times do not include days your parcel is with Customs.
Missing/lost parcels
In order to confirm that an order shipped via post has indeed been lost, we must wait 15 working days (3 weeks) before claiming against Royal Mail. Most lost items are located within the postal system within this period of time. If your item is lost or undelivered, you should contact your local Delivery Office to see if they are holding the order, having already tried unsuccessfully to deliver it to you.
We will not be held responsible for lost parcels caused due to an incorrect delivery address entered by the customer. If the parcel is returned to us, we will contact you to arrange payment for redelivery.
Royal Mail Special Delivery Guaranteed by 1pm - We cannot guarantee next day delivery. In the event of the parcel not being delivered next day, delivery charges will not be refunded.
At peak times, especially around Christmas and Public Holidays, and during bad weather, deliveries may take longer than anticipated to arrive. We will provide tracking numbers for the relevant delivery service used. Although we will assist you in any way we can, we cannot be held responsible for any delays experienced.
We offer no guarantees on delivery times unless otherwise stated in writing.
Cancellations
If you wish to cancel or change your order please contact us, as soon as possible after you have placed your order, by email at admin@vapesales.co.uk or on 01134182808 Please have your order number and date the order was placed to hand.
If your order has already been dispatched then please refer to our returns procedure.
Returns and Exchanges
Return of unwanted items – Cooling off period
It is your responsibility to contact Vapes Outlet by email or phone to advise us of your intention to return or exchange any item(s) within 7 days of receipt. The product(s) must be unopened and in its original packaging
After this date, it falls solely within the discretion of Vapes Outlet if a return or exchange will be accepted. Once notified, all unused items should be received at Vapes Outlet within 14 days from the date of notification for this condition to apply. We highly recommend that items are returned via a Recorded Delivery service as we do not accept responsibility for items lost in the post. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.
You must return items to Vapes Outlet by using the returns and exchanges procedure email us for more info.
We cannot accept any e-liquid for return unless it is unused with the tamper-evident cap in place. If you have mixed the nicotine into the liquid we cannot return. All e-liquid is subject to taste and not everyone will like every flavour. We will not return items if you aren't happy with the flavour you have chosen.
Return of faulty or damaged items
Faulty items will be accepted up to the manufacturer’s warranty terms. This does not affect your statutory rights.
It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. We will not issue a return or exchange unless the item(s) are in a reasonable condition upon return. Disposable vapes are non refundable or exchangeable due to health and hygiene reasons unless faulty (can not be tested for faults other than the battery)
Once we receive the returned items at our warehouse, you should allow a further 14 days for a replacement to be resent. We will reimburse any postage paid upon inspection of faulty items.
DOA stands for ‘Dead on Arrival’. If you have a product that carries such a warranty, you have 48 hours to inspect the goods and contact us should there be any problems. If you do not contact us during this time and come across a DOA item, the warranty will be invalid.